Shipping policy

ORDER PROCESSING

Orders are processed and shipped Monday through Friday. Most orders are prepared for shipment within 1–3 business days after they are placed. Once shipped, standard ground delivery typically takes 2–8 business days, depending on the destination.

Please double-check your shipping address before placing your order. Thomson Home is not responsible for delays or additional shipping charges resulting from incomplete, inaccurate, or undeliverable addresses. If your address cannot receive UPS or USPS deliveries, please contact us before placing your order. Orders requiring reshipment due to address issues may incur additional shipping charges.

SHIPPING

Shipping Availability

We currently ship to addresses within the 48 contiguous U.S. states and Washington, D.C. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or APO/FPO/DPO military addresses.

Standard Ground Shipping

Orders ship via UPS, USPS, or another trusted carrier, depending on the destination and package size.

You will receive a shipping confirmation email as soon as your shipping label is created. Tracking information may not become available until the carrier picks up your package, usually within one business day.

Free Shipping

We offer free standard ground shipping on orders of $75 or more shipped to the 48 contiguous U.S. states and Washington, D.C.

Expedited Shipping

Expedited shipping is available at checkout. Shipping charges are calculated based on the destination and package weight. Orders that qualify for free standard shipping will still incur the applicable expedited shipping charges if this option is selected.

Please note that selecting expedited shipping reduces transit time only. Standard order processing of 1–3 business days still applies before your order ships.

Local Pickup

Free local pickup is available at our showroom in Millburn, New Jersey, during business hours. You will receive an email notification when your order is ready for pickup.

Lost or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is managed by the carrier. If your package is delayed or appears to be lost, please contact the shipping carrier first using your tracking information.

If you need additional assistance, please contact us. We'll do our best to help.

Signature Required

Orders over $500 will require a signature upon delivery to help ensure they arrive safely.