Shipping policy

ORDER PROCESSING

Orders are processed and shipped Monday through Friday. Preparing orders for shipment typically takes 1-3 business days after the date of purchase. An additional transit time of 2-8 days is then added to this estimate for ground shipping. 

Please double check your address at the time of checkout. Thomson Home is not responsible for shipping addresses that are incomplete or inaccurate, or delivery addresses that are inaccessible. Please notify us prior to ordering if your address does not accept UPS or USPS delivery. Any order that requires reshipment due to address inconsistencies may be subject to additional shipping charges, and we cannot refund shipping for any orders that are returned to us for this reason. 

SHIPPING

Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address.

Our system will email your shipping confirmation as soon as a label is created for your order, but please note that tracking information will not become available until the package is picked up by the carrier, usually that day or the next business day. 

Free Shipping - Receive free ground shipping in the contiguous US on orders $79 or more. Ground shipping includes the methods listed above. 

Expedited Shipping - Expedited shipping is available as an option at checkout. Customers are responsible for the full cost of expedited shipping, even if your order is $79 and qualify for free shipping.  Cost is calculated based on the destination and weight of the package. 

Expediting shipping will reduce transit time, but the processing time of 1-3 business days will still apply for all orders. We ask that you keep this in mind when planning for your package’s arrival. 

Lost/Delayed Packages - Once an order has been handed over to the shipping carrier, its transit is out of our control. Please contact the appropriate carrier if you feel your order has been lost or delayed. We cannot refund orders that are lost by a shipping company, and we advise you to work with them to arrange compensation. 

In addition, please contact the shipping carrier for any package that is lost or stolen after the package has been delivered. 

Proof of Receipt

Any orders over $500 will ship with “Signature Required” receipt confirmation. Please plan accordingly.