Return & Refund Policy
Return & Refund Policy
General Return Information
We want you to be happy with your purchase. If you're not completely satisfied, we accept returns within 30 days of receiving your order.
To be eligible for a return, your item must be unused, in its original condition, with all tags attached (if applicable), and in its original packaging.
To begin a return, please email info@thomsonhome.com and include:
- Your order number (found in your order confirmation or shipping confirmation email)
- A photo of the item(s)
Once your return request has been approved, we'll provide instructions for returning your item.
Return shipping costs are the customer's responsibility unless the item is defective or we shipped the incorrect product. Please package your return carefully. Items that are not received in resellable condition may not be eligible for a refund or store credit.
Original shipping charges are non-refundable unless the item is determined to be defective or incorrect.
Please do not send items back without first requesting a return, as unauthorized returns cannot be accepted.
In certain situations, Thomson Home may approve exceptions to this policy at our sole discretion.
Approved returns should be mailed to:
Thomson Home
12 Holmes Street
Millburn, NJ 07041
If you have any questions, we're always happy to help. Please contact us at info@thomsonhome.com.
Gift Returns
If you received an item as a gift and would like to return or exchange it, we're happy to help. Gift returns follow the same 30-day return period as standard purchases.
Eligible gift returns must be unused, in their original condition, and in their original packaging.
If approved, eligible gift returns will be issued as store credit. Refunds can only be issued to the original payment method used for the purchase.
Gift recipients are responsible for return shipping unless Thomson Home determines otherwise.
If available, please include the original order number with your request. If you don't have it, we'll do our best to help locate the order using the information you provide.
Damaged Items
Although we package every order with care, damage may occasionally occur during transit.
If your order arrives damaged, please contact us as soon as possible and include:
- Photos of the outside shipping box or mailer
- Photos of the damaged item(s)
We'll review the information and work with you to resolve the issue as quickly as possible.
Unwanted Items
We understand that sometimes a product isn't the right fit.
To help reduce unnecessary returns and their environmental impact, we encourage customers to carefully review product descriptions, dimensions, and specifications before placing an order.
Returns are accepted for eligible items returned within 30 days of receiving your order, provided they are unused, in resellable condition, and in their original packaging.
Defective or Incorrect Items
If you receive a defective item or the wrong product, please contact us as soon as possible at info@thomsonhome.com and include a photo of the item.
We'll work with you to determine the best solution. If a return is required, we'll provide a prepaid return shipping label.
Non-Returnable Items
For sanitary reasons, we cannot accept returns on:
- Combs
- Hairbrushes
- Bath brushes
- Body brushes
- Foot brushes
- Nail brushes
The following items are final sale and cannot be returned or exchanged:
- Seasonal merchandise
- Gift cards
If you have questions about a specific item before purchasing, please don't hesitate to contact us.
Exchanges
If you'd like to exchange an item, the quickest option is to begin the return process for the original item. Once your return has been approved and received, simply place a new order for the item you'd like.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@thomsonhome.com.